I mistakenly thought that Bunn built a quality coffee maker, just more junk from China! In the past month we bought three Phase Brew HG coffee makers, the first one was missing some parts, the second one made six pots of coffee before it stopped working, the third one last three weeks before it broke. Wow, can you really believe it, three coffee makers in one month. Certainly would never ever consider buying another Bunn coffee maker!!!
At first, I had only negative things to say about the HG Model, but that was due mostly to a drippy, poorly designed carafe. After logging my complaint with BUNN, they were quick to send me two replacement carafes that work perfectly. If this model were quieter, I would have given it four stars.
This is my second coffee maker as the first one wouldn't not heat the water above a lukewarm temperature. This one will not old water either. The carafe spills coffee all over and not the display says "CLE" all the time and it shuts off after brewing, so will not keep coffee warm. That is after cleaning it twice - once with vinegar and once with an expensive coffee pot cleaner. And I use filtered water.
I cant' believe that Bunn could make such a horrible product. I have been a loyal Bunn user for years, but will never buy another one.
Inasmuch as their customer service has been helpful, I don't see the point in getting one bad one after another. I think that Bunn should refund each unhappy customer their money.
The BUNN HG Phase Brew 8-Cup Home Brewer is extremely disappointing. The carafe is not plain, as it appears in the photograph here. Bright white lettering on the front and back. If a plain look is important to you, don't buy this! Also - more importantly - the carafe is not well designed. I wish I had read these reviews before I bought mine. Spills and drips at every pour!
My friends were given one as a wedding gift but didn't like the carafe or the noise, so I took it off their hands. I don't drink coffee, but unlike any other coffee maker I've seen, the "preheat+4 minute spray" approach works perfectly for tea. I cleaned it thoroughly, found a reusable metal coffee filter with solid sides and a fine metal grill at the bottom, put my loose tea in there and set it inside the cone where the coffee filter is supposed to go. I place an 8 cup ceramic teapot where the carafe goes and I get some of the best tea I've ever had, with autostart and a warmer. Find an electric tea kettle that can do that!
If I could only adjust the water temp and spray duration I'd have the perfect automatic tea maker!
do not like my coffee maker at all. i would never have gotten it if i only knew one how long it took to make a cup of coffee i can never pour a cup of coffee without it going everywhere ,it just sucks...
WISH I HAD READ THE REVIEWS BEFORE I BOUGHT THIS BUNN -WE HAVE HAD A BUNN FOR OVER 25 YEARS THE ONLY OTHER TROUBLE WE HAD WAS WHEN WE BOUGHT THE CARAFE STYLE WERE THE CARAFE LEAKED WHEN YOU POURED FROM IT. NOW I HAVE ANOTHER CARAFE THAT LEAKS WHEN YOU POUR FROM IT. I HAVE 1/3 OF THE COFFEE ON THE COUNTER AND HAVE TO CLEAN UP EACH TIME I USE IT. VERY DISAPOINTED
Please let me send you a replacement carafe - that should take care of the leaking that you are experiencing. You can either give us a call at 800-352-2866 or send us your info at http://www.BunnAtHome.com/parts-service.
I have owned Bunn Coffee makers all my life. The last one was a 10 cup Home model.The heating element went out and I thought I had found the next great coffee maker. Boy was I wrong.I purchased the HG it is without a doubt the worst coffee maker I have ever owned.The only thing good I can say about it is you can program it for the next morning because if you don't you have to wait 10 minutes to get a cup of coffee.It is very noisy and it is impossible to fill the reservoir or a cup without spilling water or coffee on your counter.They replaced the decanter but that didn't help. It without a doubt is the worst coffee maker I have ever purchased.
I REALLY have a PROBLEM!!!! I recieved my Bunn Phase as a Birthday gift. I was thrilled!!! My family has owned Bunn coffee makers for YEARS and was SOOOO happy to get a programable pot for my early morning commute to work. PSH! Fat chance! I set it up and it DOESN'T WORK!! I plugged it in, set the time just as the mannuel said too, i hit the button to start heating the water....... NO hot WATER!!! after several attempts and even auto programming it it will STILL NOT heat the water. It goes thru the process and all it does is flash "CLE" at me then shuts down! I read the manual and the "CLE" means to clean it, I followed the cleaning instructions and still NOTHING!! I tried to return the pot to the store because I have no reciept and recieved it as a gift they will not let me exchange it for onnne that WORKS!!!!!! So not only do I NOT have my coffee, but i have no Birthday gift AND the people who gave it to me are out $100!!!!!!!!!!!!!! Sad for the Bunn manufacturer in my opinion!!!
I'm sorry about the issue you are experiencing. Have you had a chance to talk with our customer service team? We will send you out a replacement brewer under the 3-year limited warranty. They are available at 800-352-2966 Monday-Friday from 7am to 5pm. You can also send us your info (including the date code from your machine) to http://www.BunnAtHome.com/parts-service.
This Bunn makes average coffee - not what you would come to expect from Bunn. The carafe leaks with every pour, and the lip on the top traps water with each use. Each morning, water spills down from being trapped in the top. The handle ripped away from the glass which was only held on with a clear double sided tape. We are very disappointed with this brewer, but we are now stuck with average coffee and a leaky, messy carafe.
I have owned Bunn coffee makers for years. I have always loved the coffee it brews and the speed of the brew time. I purchased this one when my old one began to leak from the inside. I am so sorry that I got this one! The coffee it brews is no where near the quality I was used to with the old model. The pot is impossible to keep from dripping while pouring. I hate just about everything about this one except the programmability. I wrote to the company about it and they have ignored my email. I wish I could return it but I have had it over 30 days and the store will not take it back. I threw away $100.00!
I'd like to talk to you about your experience. If that would be okay with you please send me your name and phone number. Please send the email to Bunn.Marketing@bunn.com and put Attn: Lisa in the subject line. Also, could you please reference your username for reviews.
I give the Phase Brew a great rating for the quality of the coffee brewed....but I give it an absoulute horrible rating for the pot. Like everyone else the pot drips coffee all over the place when pouring. Fix this problem and you would have a outstanding coffee maker.
Please let us send you a new carafe so you can have a drip free cup of coffee. If you will send us your information by email at this link http://www.BunnAtHome.com/parts-service we'll send one out right away.
I'm sorry I ever bought the Phase Brew HG. The pot has leaked from day one. I called and you sent me a new pot. After two days, the same thing! You have to keep a sponge handy when you pour a cup of coffee to clean-up the coffee that runs down the front of the pot from under the rim. If I could exchange this for my old style, I would in a heart beat. My husband and I have used Bunn for over 35 years and this is the first complaint we've ever had.
I'm sorry you'be had a leaking issue with your carafe. Can we give this another try and send you out another carafe? If that would be OK, please either give us a call at 800-352-2866 or send us your info by email at this link http://www.BunnAtHome.com/parts-service. I'd recommend calling so you can tell on of our service reps about your concerns - be sure to let them know you've owned a BUNN for over 35 years.
I just wanted to let you know, I have used the Phase Brew HG for several months and I cannot complain about anything with the brewer. Makes excellent coffee. Makes the morning seen better to enjoy a "good" cup of coffee.
The first phase brew was returned to the factory because when you poured water in, it all came out the bottom. I was sent a new one and now it drips water so I have a half pot of coffee before it even comes on.
I have always owned a BUNN coffee maker for the last 24 years. My Velocity Brew nhbb stopped working approximately 2 weeks ago, and I headed out to find a replacement. I purchased the Phase Brew HG because they were out of all other models due to a sale. I settled for the HG and I am very disappointed with my decision. When it heats the water, it makes a sound that wakes the entire household. When you pour your cup, "everytime" coffee spills on the countertop. I've never had this problem before. I wish I had the ole trusty model Velocity Brew nhbb BACK! I will NEVER purchase another Phase Brew HG. "OUT $100.00"
I'm sorry that you are disappointed with the Phase Brew. I'd like to talk to you about your experience. If that would be fine with you, please send me your phone number and name to Bunn.Marketing@bunn.com. I hate to see a loyal BUNN customer unhappy and want to see how I can help.
Comments
74 comments postedSo far, it makes very good coffee, but I really dislike the carafe, should have been one with an open glass lip so it would pour properly..
I mistakenly thought that Bunn built a quality coffee maker, just more junk from China! In the past month we bought three Phase Brew HG coffee makers, the first one was missing some parts, the second one made six pots of coffee before it stopped working, the third one last three weeks before it broke. Wow, can you really believe it, three coffee makers in one month. Certainly would never ever consider buying another Bunn coffee maker!!!
At first, I had only negative things to say about the HG Model, but that was due mostly to a drippy, poorly designed carafe. After logging my complaint with BUNN, they were quick to send me two replacement carafes that work perfectly. If this model were quieter, I would have given it four stars.
This is my second coffee maker as the first one wouldn't not heat the water above a lukewarm temperature. This one will not old water either. The carafe spills coffee all over and not the display says "CLE" all the time and it shuts off after brewing, so will not keep coffee warm. That is after cleaning it twice - once with vinegar and once with an expensive coffee pot cleaner. And I use filtered water.
I cant' believe that Bunn could make such a horrible product. I have been a loyal Bunn user for years, but will never buy another one.
Inasmuch as their customer service has been helpful, I don't see the point in getting one bad one after another. I think that Bunn should refund each unhappy customer their money.
The BUNN HG Phase Brew 8-Cup Home Brewer is extremely disappointing. The carafe is not plain, as it appears in the photograph here. Bright white lettering on the front and back. If a plain look is important to you, don't buy this! Also - more importantly - the carafe is not well designed. I wish I had read these reviews before I bought mine. Spills and drips at every pour!
My friends were given one as a wedding gift but didn't like the carafe or the noise, so I took it off their hands. I don't drink coffee, but unlike any other coffee maker I've seen, the "preheat+4 minute spray" approach works perfectly for tea. I cleaned it thoroughly, found a reusable metal coffee filter with solid sides and a fine metal grill at the bottom, put my loose tea in there and set it inside the cone where the coffee filter is supposed to go. I place an 8 cup ceramic teapot where the carafe goes and I get some of the best tea I've ever had, with autostart and a warmer. Find an electric tea kettle that can do that!
If I could only adjust the water temp and spray duration I'd have the perfect automatic tea maker!
do not like my coffee maker at all. i would never have gotten it if i only knew one how long it took to make a cup of coffee i can never pour a cup of coffee without it going everywhere ,it just sucks...
WISH I HAD READ THE REVIEWS BEFORE I BOUGHT THIS BUNN -WE HAVE HAD A BUNN FOR OVER 25 YEARS THE ONLY OTHER TROUBLE WE HAD WAS WHEN WE BOUGHT THE CARAFE STYLE WERE THE CARAFE LEAKED WHEN YOU POURED FROM IT. NOW I HAVE ANOTHER CARAFE THAT LEAKS WHEN YOU POUR FROM IT. I HAVE 1/3 OF THE COFFEE ON THE COUNTER AND HAVE TO CLEAN UP EACH TIME I USE IT. VERY DISAPOINTED
Please let me send you a replacement carafe - that should take care of the leaking that you are experiencing. You can either give us a call at 800-352-2866 or send us your info at http://www.BunnAtHome.com/parts-service.
Worst Bunn I ever Owned i been buying Bunn Pot for years and After this i am looking to get
a maker from someone else .. I am very disappointed
I have owned Bunn Coffee makers all my life. The last one was a 10 cup Home model.The heating element went out and I thought I had found the next great coffee maker. Boy was I wrong.I purchased the HG it is without a doubt the worst coffee maker I have ever owned.The only thing good I can say about it is you can program it for the next morning because if you don't you have to wait 10 minutes to get a cup of coffee.It is very noisy and it is impossible to fill the reservoir or a cup without spilling water or coffee on your counter.They replaced the decanter but that didn't help. It without a doubt is the worst coffee maker I have ever purchased.
I REALLY have a PROBLEM!!!! I recieved my Bunn Phase as a Birthday gift. I was thrilled!!! My family has owned Bunn coffee makers for YEARS and was SOOOO happy to get a programable pot for my early morning commute to work. PSH! Fat chance! I set it up and it DOESN'T WORK!! I plugged it in, set the time just as the mannuel said too, i hit the button to start heating the water....... NO hot WATER!!! after several attempts and even auto programming it it will STILL NOT heat the water. It goes thru the process and all it does is flash "CLE" at me then shuts down! I read the manual and the "CLE" means to clean it, I followed the cleaning instructions and still NOTHING!! I tried to return the pot to the store because I have no reciept and recieved it as a gift they will not let me exchange it for onnne that WORKS!!!!!! So not only do I NOT have my coffee, but i have no Birthday gift AND the people who gave it to me are out $100!!!!!!!!!!!!!! Sad for the Bunn manufacturer in my opinion!!!
I'm sorry about the issue you are experiencing. Have you had a chance to talk with our customer service team? We will send you out a replacement brewer under the 3-year limited warranty. They are available at 800-352-2966 Monday-Friday from 7am to 5pm. You can also send us your info (including the date code from your machine) to http://www.BunnAtHome.com/parts-service.
This Bunn makes average coffee - not what you would come to expect from Bunn. The carafe leaks with every pour, and the lip on the top traps water with each use. Each morning, water spills down from being trapped in the top. The handle ripped away from the glass which was only held on with a clear double sided tape. We are very disappointed with this brewer, but we are now stuck with average coffee and a leaky, messy carafe.
I have owned Bunn coffee makers for years. I have always loved the coffee it brews and the speed of the brew time. I purchased this one when my old one began to leak from the inside. I am so sorry that I got this one! The coffee it brews is no where near the quality I was used to with the old model. The pot is impossible to keep from dripping while pouring. I hate just about everything about this one except the programmability. I wrote to the company about it and they have ignored my email. I wish I could return it but I have had it over 30 days and the store will not take it back. I threw away $100.00!
I'd like to talk to you about your experience. If that would be okay with you please send me your name and phone number. Please send the email to Bunn.Marketing@bunn.com and put Attn: Lisa in the subject line. Also, could you please reference your username for reviews.
I give the Phase Brew a great rating for the quality of the coffee brewed....but I give it an absoulute horrible rating for the pot. Like everyone else the pot drips coffee all over the place when pouring. Fix this problem and you would have a outstanding coffee maker.
Please let us send you a new carafe so you can have a drip free cup of coffee. If you will send us your information by email at this link http://www.BunnAtHome.com/parts-service we'll send one out right away.
I'm sorry I ever bought the Phase Brew HG. The pot has leaked from day one. I called and you sent me a new pot. After two days, the same thing! You have to keep a sponge handy when you pour a cup of coffee to clean-up the coffee that runs down the front of the pot from under the rim. If I could exchange this for my old style, I would in a heart beat. My husband and I have used Bunn for over 35 years and this is the first complaint we've ever had.
I'm sorry you'be had a leaking issue with your carafe. Can we give this another try and send you out another carafe? If that would be OK, please either give us a call at 800-352-2866 or send us your info by email at this link http://www.BunnAtHome.com/parts-service. I'd recommend calling so you can tell on of our service reps about your concerns - be sure to let them know you've owned a BUNN for over 35 years.
I just wanted to let you know, I have used the Phase Brew HG for several months and I cannot complain about anything with the brewer. Makes excellent coffee. Makes the morning seen better to enjoy a "good" cup of coffee.
The first phase brew was returned to the factory because when you poured water in, it all came out the bottom. I was sent a new one and now it drips water so I have a half pot of coffee before it even comes on.
I have always owned a BUNN coffee maker for the last 24 years. My Velocity Brew nhbb stopped working approximately 2 weeks ago, and I headed out to find a replacement. I purchased the Phase Brew HG because they were out of all other models due to a sale. I settled for the HG and I am very disappointed with my decision. When it heats the water, it makes a sound that wakes the entire household. When you pour your cup, "everytime" coffee spills on the countertop. I've never had this problem before. I wish I had the ole trusty model Velocity Brew nhbb BACK! I will NEVER purchase another Phase Brew HG. "OUT $100.00"
I'm sorry that you are disappointed with the Phase Brew. I'd like to talk to you about your experience. If that would be fine with you, please send me your phone number and name to Bunn.Marketing@bunn.com. I hate to see a loyal BUNN customer unhappy and want to see how I can help.