The Blizzard has Hit!
We are located in Springfield, Illinois and got hit by the blizzard conditions yesterday. Hopefully the worst has passed, but we are all still digging out. If you are trying to call for service today, we will have very limited phone coverage today and will likely experience longer than normal waiting time. You can also submit your service need on our Customer Service Parts & Service Form - here's the link http://www.bunnathome.com/parts-service.
Thank you for your patience and we'll help you as quickly as we can.